1. Who We Are:

Welcome to Softeluxe.com, an eCommerce platform dedicated to providing a seamless online shopping experience. Our website address is: https://softeluxe.com.

2. Comments:

When visitors leave comments on our website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect and prevent spam.

An anonymized string created from your email address (called a “hash”) may be provided to the Gravatar service to check if you are using it. You can review the Gravatar privacy policy here: https://automattic.com/privacy/. Once your comment is approved, your profile picture becomes publicly visible alongside your comment.

3. Media Uploads:

If you upload images to our website, we recommend removing any embedded location data (EXIF GPS) from those files. Visitors to the site may be able to download and extract this data from uploaded images.

4. Cookies:

We use cookies to enhance your browsing experience. Specifically:

  • Comment Cookies: If you leave a comment, you may opt in to saving your name, email address, and website in cookies. These are for your convenience and last one year.
  • Login Cookies: A temporary cookie is set on the login page to check if your browser accepts cookies. Upon login, additional cookies save your login details and display preferences:
    • Login cookies last 2 days (or 2 weeks if “Remember Me” is selected).
    • Display preference cookies last 1 year.
    • Logout will delete all login cookies.
  • Editor Cookies: If you edit or publish content, a cookie is stored indicating the post ID. This cookie contains no personal data and expires after 1 day.

You may disable cookies via your browser settings, though some features may be affected.

5. Embedded Content from Third Parties:

Our articles or product pages may include embedded content (e.g., videos, images, articles). Such content behaves as if you visited the original website, which may collect your data, use cookies, and track your interaction with their content—especially if you are logged into their services.

We are not responsible for the privacy practices of these third-party sites.

6. Who We Share Your Data With:

We do not sell your personal data to third parties. However, in specific cases:

  • If you request a password reset, your IP address may be included in the reset email for security verification.
  • Data may be shared with trusted partners such as payment processors, analytics providers, and logistics companies strictly for order fulfillment and website operation.

7. Data Retention:

  • Comments: If you leave a comment, it and its metadata are retained indefinitely to allow automatic recognition of follow-up comments.
  • Registered Users: If you create an account, we store the personal data you provide in your user profile. You can view, edit, or delete your data at any time (except your username). Website administrators also have access to this information.

8. Your Rights:

If you have an account or have left comments, you may request an exported file of your personal data. You can also request that we delete any personal data we hold, except for information we are required to retain for administrative, legal, or security purposes.

To make a data access or deletion request, contact us at: [sales@softeluxe.com].

9. Where Your Data Is Sent:

Visitor comments may be screened by automated spam detection tools. Additionally, data may be processed or stored on servers located in different jurisdictions.

10. Contact Us:

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Email: sales@softeluxe.com